Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to flag a new casino not on GamStop for us to look at? This page explains how to reach Non Gamstop Casinos and what we can realistically help with.
How to reach us
The quickest way to get in touch is by email at [email protected]. We read every message personally and try to reply within a couple of working days, though it can take a little longer during busier periods.
When you write in, it helps to include as much detail as possible — the name of the site or offer you're asking about, screenshots if relevant, and what outcome you're hoping for. That lets us look into it properly rather than going back and forth on the basics.
What we can help with
- Corrections or updates to information on our reviews of gambling sites not on GamStop
- Suggestions for new or lesser-known casinos not on GamStop we haven't yet covered
- General questions about how we assess and rank the operators listed on the site
- Feedback on your own experience with a brand we feature, positive or negative
- Reports of broken links, outdated bonus terms, or factual errors
What we can't do
It's worth being upfront about the limits of what a comparison site can offer. We are not a casino, a payment provider, or a regulator, so we cannot:
- Process deposits, withdrawals, or refunds on behalf of any operator
- Resolve account disputes, verification issues, or withheld winnings — these need to go directly to the casino's own support team, and if that fails, to whichever dispute resolution body the operator names in its terms
- Give personal financial or legal advice
- Reverse a self-exclusion set up through GamStop or through an individual operator
If you've previously self-excluded and are weighing up whether to gamble again, it's worth reading our page on responsible gambling first, since it covers the practical side of staying in control regardless of which sites you use.
Before you write in about a specific casino
If your query relates to one of the brands ranked on this site — such as those covered on our non GamStop casinos comparison — a quick way to save time is to check the operator's own help centre or live chat first, since account-specific issues (KYC checks, bonus eligibility, withdrawal timings) are usually resolved fastest at source. We're happy to point you in the right direction, but the casino itself holds the account details we don't have access to.
How we handle your message
Any details you send us are used only to respond to your enquiry. We don't add you to marketing lists or share your information with the operators we review. For the fuller picture on how the site itself operates, our About Us page and Terms and Conditions cover our editorial approach and the rules that govern use of the site.
Before you get started
Whatever you're reaching out about, remember this site is intended for adults aged 18 and over. If you're contacting us with a general query rather than something urgent, email remains the best route — we don't currently offer live chat or phone support, so replies come through at the pace above rather than instantly.